Frequently Asked Questions (FAQs)

Do you ship across Canada?
Yes, we ship to all provinces and territories, including rural and remote areas.

How much is shipping within Canada?
Shipping rates are calculated at checkout based on your location and order size. Free shipping may be available on eligible orders.

How long does shipping take?
Orders typically ship within 1–3 business days. Delivery usually takes 2–7 business days depending on your province and the carrier.

Do you offer local pickup?
If available, you can choose local pickup at checkout. We’ll notify you by email when your order is ready.

Do you ship internationally?
Yes, international shipping is available. Rates and delivery times vary by destination.

What is your return policy?
We accept returns within 30 days for unused, unopened items in original condition. Some items may be final sale.

How do I start a return?
Contact our support team with your order number, or use our online return request form.

Are taxes included in the price?
Applicable Canadian GST/HST or PST will be calculated at checkout based on your province or territory.

Which payment methods do you accept?
We accept major credit cards, debit cards, PayPal, Shop Pay, Apple Pay, and Google Pay.

Will I be charged duties or customs fees?
Orders shipped within Canada do not incur duties. International orders may be subject to customs fees depending on the destination country.